Question: what the right answer ? QUESTIONS In the services post purchase stage, the customer's satisfaction judgments are based on the comparison between service performance and

what the right answer ?

QUESTIONS In the services post purchase stage, the customer's satisfaction judgments are based on the comparison between service performance and expectations. As per this concept, a positive "zone of tolerance" leads to O a Positive din confirmation b. Confirmation c. Negative disconfirmation O d. Neutral disconfirmation QUESTION 7 Which of the following services are considered high in credence attributes? a. Beauty services O b. Car workshops c. Cinema shows O d. Housekeeping services O e. Fast food restaurants

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