Question: What was the problem at Celcom described in this case? What management, organization, and technology factors contributed to this problem? What was Celcoms business strategy,

What was the problem at Celcom described in this case? What management, organization, and technology factors contributed to this problem?

What was Celcoms business strategy, and what was the role of customer relationship management in that strategy?

Describe Celcoms solution to its problem. What management, organization, and technology issues had to be addressed by the solution?

How effective was this solution? How did it affect the way Celcom ran its business and its business performance?

by taking celcom customer relationship management explain in detail for above information

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