What was your primary learning from the reading below ? Explain.

What is one question that remains as a result of the reading? Explain.

Downward communication: Flows that originate with supervisors and are passed down to employees Upward communication: Flows from lower to upper organizational levels Lateraldiagonal communication: Flows between individuals in the same department or different departments

COMMUNICATIONS EMPLOYEES LIKE TO RECEIVE FROM THEIR SUPERVISOR Role clarifications Performance feedback Praise and recognition Constructive criticism and feedback Demonstration of interest Requests for information or assistance

INFORMAL COMMUNICATION Separate from a formal, established communication system Grapevine or rumor mill Purposes Provides information not ordinarily available Reduces the effects of monotony and satisfies personal needs Keeping employees informed is the best way to manage informal communication