Question: What were the weaknesses in the new quality improvement program at Lakeview? What was it missing? What should have been measured or evaluated before the

What were the weaknesses in the new quality improvement program at Lakeview? What was it missing?
What should have been measured or evaluated before the start of the improvement program?
Were all levels of staff involved? Could there have been additional training?
How could Demings Process Improvement Cycle be applied? Be specific remember PDSA (Plan, Do, Study, Act).

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