Question: What would be the risk management strategy if the risks are bad user experience with the mobile App that's there to simplify mobile banking for

What would be the risk management strategy if the risks are "bad user experience" with the mobile App that's there to simplify mobile banking for customers and "navigation issues" where what we're pushing forward might not be available to everyone since not everyone owns a smartphone. Thus, they would not be able to access the app. Thanks for any suggestions!

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