Question: What would you do based upon the following scenario? You are designing a new role in the marketing department that of Customer Service Representative. The

What would you do based upon the following scenario?

You are designing a new role in the marketing department that of Customer Service

Representative. The primary responsibility of the person hired will be to spend an eight-hour day responding to customer questions and complaints.

You recognize that this is a high-turnover, burnout position and want to find a way to design the job so that it is less stressful and repetitive. Referencing the Job Characteristics Model, what you do to make the job less boring and motivational?

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