What you need to do: Use a Word Document or similar and develop four (4) Customer Service Targets/Goals that the agency and its staff will be expected to work towards to improve their customer service delivery. For each of the Customer Service Targets develop key performance indicators that could be used to measure the achievement of the customer service targets/goals. If correct, you will see 'Satisfactory" or if incorrect you will see 'Not Satisfactory' in your grades section of your learner portal next to the assessment name. The assessor will provide feedback and a Record of Results in the assessment task once graded. You will be required to resubmit your work for any 'Not Satisfactory" assessment tasks