What's missing from this incident description?

On Friday, May $30$ at $2$:$22$ p$.$m$.$ you engaged in disrespectful and inappropriate conduct and provided substandard customer service when you told a call$-$in borrower that you shouldn't be asked to make the decision about selecting an appropriate loan program. You then told the customer in a loud voice that "you didn't care what program they selected" and ended it by slamming the phone.

Who$/$what$/$when$/$where$/$why

Documenting the the employee's response to the boss during the incident

Using the senses to describe the biehavior