Question: When a car is accepted for repairs, a supervisor will examine the car and diagnose the problem. The car is then assigned to a specialised
When a car is accepted for repairs, a supervisor will examine the car and diagnose the problem. The car is then assigned to a specialised team for the job comprising a mechanic and an assistant. They will disassemble the affected part of the car and order the required replacement parts from the store. Once the parts are received, they will re-assemble the parts. The supervisor would do the test run to ensure the problem has been solved prior to assigning the car for re-work or washing. Map each activity of the process in the product-process matrix and justify your reasons for the mapping.
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