When a claim is received, it is first registered. After registration, the claim is classified leading to two possible outcomes: simple or complex. If the claim is simple, the insurance is checked. For complex claims, both the insurance and the damage are checked independently. After the check(s), an assessment is performed which may lead to two possible outcomes: positive or negative. If the assessment is positive, the garage is phoned to authorize the repairs and the payment is scheduled (in this order). In any case (whether the outcome is positive or negative), a letter is sent to the customer and the process ends. At any moment after the registration and before the end of the process, the customer may call to modify the details of the claim. If a modification occurs before the payment is scheduled, then the claim is classified again (simple or complex), and the process is repeated from that point on. If a request to modify the claim is received after the payment is scheduled, then the request is ignored.

Based on the above scenario, answer the following questions:

1. Model the “as is” process using BPMN (based on the details provided above). A free hand drawing is sufficient. (20 marks)
2. Identify and classify all activities in the scenario as value added, non value added and business value added activities. (10 marks)

Answer rating: 100% (QA)

Activity Description Claim Registration Create a new claim record in the system Claim Classification Determine whether the claim is simple or complex Insurance Check Verify if the customers insurance ... View the full answer