Question: When a client at the Sunset Spa complained that his service provider was 4 0 - minutes late for his appointment, the owner of the

When a client at the Sunset Spa complained that his service provider was 40-minutes late for his appointment, the owner of the spa gave the customer a 60-minute massage for free. The action taken by the owner is an example of ___________.
Question 6 options:
recovery satisfaction
service recovery
service paradox
rrocedural recovery
service inconsistency

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