Question: When a customer service representative fails to follow - through, he or she sends a powerful rronverbal message that eventually leads to a respect for

When a customer service representative fails to follow-through, he or she sends a powerful rronverbal message that eventually leads to
a respect for both the representative and the company
a growth in knowledge
greater time allocation
a lack of trust on the customer's part
When a customer service representative fails to follow-through, he or she

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