Question: When a firm benchmark intangible elements of services such as empathy, responsiveness, and reliability against another company, it is known as: a-Operational benchmarking b-Competitive benchmarking

When a firm benchmark intangible elements of services such as empathy, responsiveness, and reliability against another company, it is known as:

a-Operational benchmarking

b-Competitive benchmarking

c-Strategic benchmarking

d-Internal benchmarking

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Q:

BUSN271 16&17 1. Which of the following is a symptom of an outofcontrol company? A. Flexible work hours for employees B. Highly challenging organizational goals C. Lack of periodic reviews D. Highly...

Q:

Management must understand what needs to change. A culture of performance excellence is very different from a traditional management culture. Many traditional practices stem from the fundamental...

Q:

Benchmarking: An International Journal Impact of e-procurement on procurement practices and performance Gioconda Quesada Marvin E. Gonzlez James Mueller Rene Mueller Downloaded by UNIVERSITY OF...

Q:

Study Guide Strategic Business Management By A. J. Cataldo About the Author A. J. Cataldo is currently a professor of accounting at West Chester University, in West Chester, Pennsylvania. He holds a...

Q:

the first three photos are the financial data worksheet needed to complete the second two photos questions. please help. Global Manufacturing, Inc. INCOME STATEMENT 7 2020 $53,037,400 38,240,000...

Q:

I am an MBA student and i am having trouble solving this assignment request chegg experts to do it for me i am a regular customer of chegg. INTRODUCTION THE STUDENT WILL SELECT one local company for...

Q:

On 21 June 2017, Ubers founder Travis Kalanick resigned from his position as Chief Executive Officer (CEO) amidst a barrage of controversy surrounding the company. Kalanicks sudden resignation came...

Q:

What are the critical challenges associated with valuing a firm with significant intangible assets? Should valuation approaches be adjusted to accommodate the differences? If so what differential...

Q:

(a) Calculate the net working capital of the above firm as @ December 31,2021 \& determine the firm's financial needs as @ date. (b) Compute the current ratio of the firm \& benchmark it with the...

Q:

Question 34 Not yet answered Marked out of 1.00 F Flag question THE FOLLOWING INFORMATION RELATES TO TIVOLI COMPANY TIVOU COMPANY report the following balances in their statements of Financial...

Q:

Write a paragraph describing different real-world situations in which you would use natural numbers, integers, rational numbers, and irrational numbers. Give examples for each type of situation.

Q:

Toplc: The Unique Challenges of Non - Profit Accounting Non - proft organizations operate under different franclal and regulatory lrameworls compared to for - probit burlinesses. These differences...

Q:

When older adults have difficulty with transportation and communication, or may be reluctant to request needed assistance to which they are entitled, they may be in need of: Group of answer choices...