Question: When actively listening, why is it important to focus on the content of the message versus the person delivering the message? It allows preconceived ideas

When actively listening, why is it important to focus on the content of the message versus the person delivering the message?
It allows preconceived ideas to direct the exchange.
It assists in both staying open-minded and giving the speaker undivided attention.
It may cause people to jump to conclusions.
It will be considered rude.

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