Question: When addressing a process performance, being in control is a necessary but not a sufficient condition for satisfactory process. How can the process be in

When addressing a process performance, "being in control" is a necessary but not a sufficient condition for satisfactory process. How can the process be "in control" but have dissatisfied customers? It sounds like "the operation was successful, but the patient died." Comment on this apparent paradox in at least 100 words

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