Question: When analyzing complaints, what has most likely occurred when a salesperson over - promises the performance of a product? Group of answer choices communication gap

When analyzing complaints, what has most likely occurred when a salesperson over-promises the performance of a product?
Group of answer choices
communication gap
knowledge gap
standards gap
delivery gap
{none of these is correct}

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Q:

When analyzing complaints, what has most likely occurred when a salesperson over-promises the performance of a product? Group of answer choices communication gap knowledge gap standards gap delivery...

Q:

Researching changing consumer needs and desires for airline travel is a key aspect of American Airlines' business plan. Which of the following HR planning activities BEST supports this practice?...

Q:

Chapter 6 from The Legal and Ethical Environment of Business was adapted by The Saylor Foundation under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 license without attribution as...

Q:

Tesla overstated its vehicles potential driving distance, which created unrealistic customer expectations and complaints. These complaints can be attributed to the _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ....

Q:

Chapter 9 Performance Management Skills A leader becomes complete only after giving something back. LAURENCE S. LYONS LEARNING OBJECTIVES By the end of this chapter, you will be able to do the...

Q:

This text was adapted by The Saylor Foundation under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 License without attribution as requested by the work's original creator or licensee. 1...

Q:

Research papers Reimagining branding for the new B2B digital marketplace Received (in revised form ): 13th June, 2014 DEBRA ZAHAY is Full Professor of Marketing at Aurora University, IL. She holds...

Q:

This is a case paper on jet blue airlines. You will be writing this paper as a hired marketing consultant of Jet blue. Chapter 2 - The Gaps Model of Service SERVICE QUALITY The quality of a service...

Q:

Volkswagen shocked the world on September 18, 2015 with its response to the U.S. Environmental Protection Agency's (EPA) notice that Volkswagen's "clean diesel" vehicles were found to be in violation...

Q:

PAPERS What Project Strategy Really Is: The Fundamental Building Block in Strategic Project ManagementPeerasit Patanakul, Stevens Institute of Technology, Hoboken, NJ, USA Aaron J. Shenhar, Rutgers...

Q:

Describe management's role in empowerment.

Q:

In Exercise 54, we saw a 98% confidence interval of (-40, -22) minutes for (top - (Front the difference in time it takes top-loading and front-loading washers to do a load of clothes. Explain why you...

Q:

INTRODUCTION Supershop ( Pty ) Ltd ( " Supershop " or "the supermarket" ) is a medium - sized, owner - managed supermarket operating in Centurion, Gauteng. Supershop consists of a number of sections,...

Q:

Make a statement of cashflows in good form. X X M Inbox 2,50 x M Logistics : * Course: ST: X|MyDrive- x B Group 2 Pex Course ID: Cth Moodle X C Get HomeX C Photos Screx Interview X + ....