When assessing performance relative to standards

A

it is important to only collect information about annual performance goals as these have been pre$-$agreed with the employee

B

it is important to obtain feedback from a variety of sources and include information about goals, behavior and quality of work. i$.$e$.$ not only find out what was done but how it got done

C

it is important to include information about behavior and quality of work by conducting observations of daily work and keeping records of these observations

D

the focus should not be on quantifiable facts