Question: When calculating your Net Promoter Score ( NPS ) , in which order should you address your respondents once your aggregate score is calculated?Group of

When calculating your Net Promoter Score (NPS), in which order should you address your respondents once your aggregate score is calculated?Group of answer choicesAddress the innovators first, thanking them for their loyalty; then address the detractors, asking what more you can do to please them, and lastly address the early adopters who youll need to invite to experiment your new ideas.Address the detractors first, to whom youll apologize and ask for a second chance; then address the active promoters next, thanking them for their loyalty; and lastly address the passive promoters, asking what more you can do to please them.Address the active promoters first, thanking them for their loyalty; then address the passive promoters next, asking what more you can do to please them; and lastly address the detractors to whom youll apologize and ask for a second chance.Address the early adopters first, asking what more you can do to please them; then address the active promoters, thanking them for their loyalty; and lastly address your passive promoters to whom youll apologize and ask for a second chance.

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!