When Camacho joined in July $2015,$ work on each of the four issues was already underway. To

understand the problems, she spent her first days walking the floor. She interviewed reps, supervisors,

and managers and watched the reps doing their jobs, including double$-$jacking in so she could listen in

on their calls. Heath recalled Camacho$$s first week, $$She made herself visible on the floor, walked

around, and introduced herself. Within the first few days, she$$s plugging in with our frontline

employees, which can be very intimidating. But she did it in such a non$-$threatening way. She

connected to the frontline employees and that made her relatable.$$