When closing a direct request, you should

Question 1 options:

	downplay the significance of what you are asking.
	indicate the consequences of a failure to reply.
	request a specific response and mention the time limits.
	thank the reader in advance for helping you.
	mention your own qualifications or status.

Question 2 (1 point)

When asking for information and action, explaining why you're making the request

Question 2 options:

	generally reduces the likelihood of receiving a positive response.
	suggests that you think the audience is unintelligent.
	is unnecessary since the audience is likely to comply.
	is viewed as a sign of weakness in most organizations.
	is part of an effective strategy for getting what you want.

Question 3 (1 point)

When offering compliments in a goodwill message, you should

Question 3 options:

	feel free to exaggerate.
	always use the strongest words you can think of.
	be sure to back them up with specific points.
	offset them with negative comments about other employees.
	temper them with comments on areas for improvement.

Question 4 (1 point)

Routine, positive messages should do all of the following except

Question 4 options:

	use a professional, respectful tone.
	provide all required details.
	communicate the information or positive news.
	use an indirect approach.
	leave your reader with a good impression.

Question 5 (1 point)

In a positive message, you should explain your point completely in the

Question 5 options:

	close.
	introduction.
	body.
	All three, since repetition is the key to getting your message across.
	None of the above, allowing the reader to figure it out on his or her own.