Question: When composing an adjustment refusal, why is it important to cite relevant company policy? To force the customer to accept responsibility To discourage the customer

When composing an adjustment refusal, why is it important to cite relevant company policy?
To force the customer to accept responsibility
To discourage the customer from trying again
To demonstrate that you are knowledgeable
To show that your conclusion is logical
When composing an adjustment refusal, why is it

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