Question: When conducting a gap analysis, the two basic components of a customer's evaluation of a service are Multiple Choice performance and credence. intangibility and inconsistency.

When conducting a gap analysis, the two basic components of a customer's evaluation of a service are
Multiple Choice
performance and credence.
intangibility and inconsistency.
value and customer contact.
inconsistency and inseparability.
expectations and experience.
When conducting a gap analysis, the two basic components of a customer's evaluation of a service are
Multiple Choice
performance and credence.
intangibility and inconsistency.
value and customer contact.
inconsistency and inseparability.
expectations and experience.
When conducting a gap analysis, the two basic components of a customer's evaluation of a service are
Multiple Choice
performance and credence.
intangibility and inconsistency.
value and customer contact.
inconsistency and inseparability.
expectations and experience.
When conducting a gap analysis, the two basic components of a

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