Question: When considering changing after - service activities, strategic managers should consider all of the following except Benchmarking other organizations' processes Informing the customer about billing

When considering changing after-service activities, strategic managers should consider all of the following except
Benchmarking other organizations' processes
Informing the customer about billing procedures
Making follow-up a part of patient care
Emphasizing patient satisfaction in staff meetings
When considering changing after-service activities, strategic managers should consider all of

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