Question: When encountering a difficult or confrontational customer, the best thing to do initially is which of the following? Group of answer choices Reschedule the appointment.

When encountering a difficult or confrontational customer, the best thing to do initially is which of the following?
Group of answer choices
Reschedule the appointment.
Call a supervisor.
Step back and breathe deeply a few times before responding.
Suggest a short break.

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Q:

When encountering a difficult or confrontational customer, the best thing to do initially is which of the following? Group of answer choices Reschedule the appointment. Call a supervisor. Step back...

Q:

Please scan the SEC Plain English that I've attached. Please visit to this link.http://www.sec.gov/Archives/edgar/data/320193/000119312513416534/d590790d10k.htm#toc590790_9 Please read pages 25...

Q:

write a 3-5 sentence summery about the main arguments of the text Introduction: "My happy supportive smile is running out" On November 10, 2004, an open letter posted to a blog titled "EA: The Human...

Q:

When encountering a difficult or confrontational customer, the best thing to do initially is which of the following? Group of answer choices Reschedule the appointment. Call a supervisor. Step back...

Q:

HR was conducting phone interviews after an initial resume screening. Will a phone interview be a good tool to verify resume skills for a Biomedical Engineer? Group of answer choices Maybe not, since...

Q:

HR was conducting phone interviews after an initial resume screening. Will a phone interview be a good tool to verify resume skills for a Biomedical Engineer? Group of answer choices Maybe not, since...

Q:

Please read the question Question: On pages 5 and 6 the authors write, "Narrative provides not only meaning but also a mental framework for imbuing future experiences and information with meaning, in...

Q:

will require integrating human resource management theory and thought (as described in the textbook) while addressing major issues in the field and therefore will require proper referencing and...

Q:

will require integrating human resource management theory and thought while addressing major issues in the field and therefore will require proper referencing and citations. Please make sure that you...

Q:

will require integrating human resource management theory and thought (as described in the textbook) while addressing major issues in the field and therefore will require proper referencing and...

Q:

LINUX The following code can be imported intothe ebe assembler IDE. Whileit's mostly correct, it's missing something. You'llneed to fix it up and then make sure it assembles correctly segment .text...

Q:

Chevron Corporation is one of the worlds largest oil and natural gas companies. The following data were taken from the companys 2010 annual report: Required a. Compute Chevrons price-earnings ratio...

Q:

3.) Explain in your own words what each investment tool is and provide one positive and one negative feature of using/investing in each. Answers must be at least 3 complete sentences for each...

Q:

Assume it is Monday, May 1, the first business day of the month, and you have just been hired as the accountant for Colo Company, which operates with monthly accounting periods. All of the companys...