When I first accepted a volunteer position as a registration clerk at a covid rapid testing center in Halifax, I was tasked with learning how to use the EDIS software which is an application used by health care professionals to register and triage patients. To acquire appropriate knowledge and skills, the first thing I did was to identify and understand what skills were necessary for the job. This included understanding the basic functions of the software, knowing how to navigate the interface and be able troubleshoot common issues. I discovered that I needed to improve my typing skills and learn more about the medical terminologies and the healthcare system in Nova Scotia

The next thing I did was to make time to learn these skills. This included setting aside a specific time each day to practice my typing skills. I also enrolled in a course that taught me the necessary medical terminologies. To increase my knowledge about the software, I watched online tutorials and undergone training.

Finally, I created a progress tracker to help me stay on track and measure my improvement. I had a checklist of skills I wanted to learn.

What is your approach to acquiring appropriate knowledge to be able to perform a new task/job? Please provide a personal example