Question: When is a customer eligible for ERAP? O During the first 6 months of repayment O During the 6 months of grace O During the

When is a customer eligible for ERAP? O During the first 6 months of repayment O During the 6 months of grace O During the first 12 months of repayment None of the above Who can enroll a customer in a Loan Modification program? You as a collector, as long as it's the correct program choice Customer Care O The Loan Modification Team / 120 Day Your manager

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