1. When it comes to the communication process, feedback plays a very small and unimportant role.

   True

   False

2. When it comes to dealing with conflict, an effective leader knows that if a conflict cannot be resolved, the conflict should always be suppressed so that followers can move on and forget about it.

   True

   False

3. Effective feedback should be:

   		clear.
   		specific.
   		immediate, whenever possible.
   		all of the above.
   		none of the above.

4. Which of the following communication techniques is the most likely to make you appear powerful?

   		Attacking peoples ideas in a meeting
   		Refusing to answer any questions asked of you
   		Keeping your hands by your side at all times
   		Speaking at a moderate pace, with a strong and confident tone
   		None of the above