Question: When it is difficult to find a value for customer satisfaction, which of the following cannot be considered the appropriate alternative strategy? Find a measure

When it is difficult to find a value for customer satisfaction, which of the following cannot be considered the appropriate alternative strategy?

Find a measure that is highly correlated with customer satisfaction and has a standard value.
Use a different data item such as # or $ of sales to determine customer satisfaction.
Use estimates from participants.
Use input from external experts.

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