When it was founded, Instacart operated with only full-service shoppers, who typically shop from many different stores . The introduction of the role of in-store shoppers made model II (see figure 2) possible. Think of an advantage of model II over model I, with respect to the service capacity. In other words, in what way can it be beneficial to have the two roles fulfill a customer's order jointly?

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1.In-store shopping 2. Checkout 3. Delivery Model I: All three steps performed by a full-service shopper Model II: Steps 1 and 2 performed by an in-store shopper, step 3 performed by a full-service shopper Figure 2. Instacart's grocery delivery process 1.In-store shopping 2. Checkout 3. Delivery Model I: All three steps performed by a full-service shopper Model II: Steps 1 and 2 performed by an in-store shopper, step 3 performed by a full-service shopper Figure 2. Instacart's grocery delivery process