When leaving a voice mail, what information is least important for the recipient of the voice mail?

Question $1$ options:

A$)$

Your name

B$)$

Your email address

C$)$

Best time to reach you

D$)$

Your phone number

Question $2(1$ point$)$

When providing feedback, focusing comments on the message, not the person who created it$,$ is an example of what?

Question $2$ options:

A$)$

Destructive feedback

B$)$

Focusing on controllable behavior

C$)$

Constructive feedback

D$)$

Verifying understanding

Question $3(1$ point$)$

$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$ communication involves elements such as the sender$\text{'}$s ability to listen, style of writing and speaking, and the ability to maintain positive work relationships

Question $3$ options:

A$)$

Chain of command

B$)$

Audience$-$centered

C$)$

Digital

D$)$

Etiquette$-$based

Question $4(1$ point$)$

$\_\_\_\_\_\_\_\_\_\_\_\_\_$is the ability to evaluate evidence completely and objectively in order to form logical conclusions and make sound recommendations.

Question $4$ options:

A$)$

Technical skill

B$)$

Human skill

C$)$

Critical thinking

D$)$

None of these

Question $5(1$ point$)$

Grapevine refers to that every organization has an $\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$ network which encompasses all the $\_\_\_\_\_\_\_\_\_\_$ communication that occurs outside the formal network.

Question $5$ options:

A$)$

Formal communication and unofficial

B$)$

Informal communication and official

C$)$

Formal communication and official

D$)$

Informal communication and unofficial

Question $6(1$ point$)$

Collaboration is best described as what?

Question $6$ options:

A$)$

Clearly agreed upon agendas

B$)$

Working together on complex challenges

C$)$

Active listening

D$)$

Groupthink

Question $7(1$ point$)$

To ensure all members actively participate in a meeting, what should a leader do$?$

Question $7$ options:

A$)$

Follow Robert's Rules of Order.

B$)$

Ask for opinions from nonparticipants.

C$)$

Explain areas of knowledge to the group.

D$)$

Tweet questions about the topic.

Question $8(1$ point$)$

$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$ is used to understand and retain the speaker$$s message.

Question $8$ options:

A$)$

Active listening

B$)$

Critical listening

C$)$

Content listening

D$)$

Empathic listening

Question $9(1$ point$)$

$\_\_\_\_\_\_\_\_\_$ is the ability of the receiver to determine the main idea of the message.

Question $9$ options:

A$)$

Encoding

B$)$

Channel

C$)$

Medium

D$)$

Decoding

Question $10(1$ point$)$

To best maintain productive relationships with customers and suppliers, $\_\_\_\_\_\_\_\_\_\_\_\_$ type of communication tool is often most important.

Question $10$ options:

A$)$

Blogs

B$)$

LinkedIn

C$)$

Face$-$to$-$face meetings

D$)$

Twitter feeds