When managers find a disparity between their current situation and a desired situation, they are at which step of the decision$-$making process?

$1$ point

a$)$ Analyzing alternatives

b$)$ Allocating weights to criteria

c$)$ Identifying decision criteria

d$)$ Identifying a problem

The process of selecting decision criteria is accomplished by:

$1$ point

a$)$ Massaging the data that will support a given decision

b$)$ Flipping a coin to produce a $50-50$ chance of being right

c$)$ Determining what is relevant in making the decision

d$)$ Examining the differences between potential opportunities