When Nour started her internship, she quickly learned that not everyone uses technology as she does for her classes, especially customers and clients in international markets. For example, Nour is very used to almost instantaneous responses from her friends when she messages them. Some co-workers and team members do not respond for a day or two. Additionally, her customer in the Middle East uses different technology from what Nour is used to.

Nour was surprised when the first meeting with the international client was conducted using video conferencing. Nour expected many decisions to be made and important information to be shared and expected the group to be very direct and to-the-point to avoid any confusion or miscommunication. Nour was surprised that very little business was talked about. Instead, the project manager asked about the client's family and the upcoming holidays and spoke about his family as well. No business was conducted at all!

When a new team is formed, it moves through a process that will help the team set rules and create understanding. Since Nour's group is new, what can the team do to lay the foundation of a successful group process, and build trust and understanding?

(one answer is right)

A. Select the method they wish to use to resolve the problem, and assign tasks

B. Get to know each other on a personal level, before formal decisions are made

C. Identify the problem or issue they need to solve

D. Brainstorm potential solutions and evaluate them