Question: When organizing request messages, why is it important to know whether any cultural differences exist between you and your audience? Your company s error cost

When organizing request messages, why is it important to
know whether any cultural differences exist between you
and your audience?
Your companys error cost an important business customer
a new client; you know it and your customer knows it. Do
you apologize, or do you refer to the incident in a positive
light without admitting any responsibility?

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