Question: When Patrice is having difficulty with a customer, she calls her manager Gregor to help. Gregor is very charismatic and people instantly feel comfortable talking

When Patrice is having difficulty with a customer, she calls her manager Gregor to help. Gregor is very charismatic and people instantly feel comfortable talking with him

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Patrice wishes she had this same ability. Patrice is aware of Gregor's

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individualized consideration.

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inspirational motivation.

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idealized influence.

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intellectual stimulation.

When Patrice is having difficulty with a customer, she calls her

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