Question: When responding to a customer's concern, terms like always, never, everyone, and all should not be used, since they set an unrealistic expectation that can

When responding to a customer's concern, terms like "always", "never", "everyone",
and "all" should not be used, since they set an unrealistic expectation that can easily
be discredited.
True
False
When responding to a customer's concern, terms like "always", "never", "everyone",

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