Question: When scheduling staff to match anticipated customer demand, the first step is to? A. convert customer demand to a capacity measure (i.e., the number of

When scheduling staff to match anticipated customer demand, the first step is to?

A. convert customer demand to a capacity measure (i.e., the number of staff required).

B. accurately forecast demand.

C. determine who is available to work which shifts.

D. confirm that customer demand is real and not just a forecast.

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