When selecting Six Sigma projects, which factor suggests that at the outset of Six Sigma initiative, it is beneficial to pick the "low- hanging fruit" - projects that are easy to accomplish in order to show early successes? Impact on customers and operational effectiveness Probability of success Impact on employees Fit to strategy and competitive advantage Financial return Which cost-of-quality category do the specific costs of process failures fall into? Prevention costs Appraisal costs Internal failure costs External failure costs An unambiguous definition of a critical-to-quality (CTQ) characteristic is called what? Conceptual definition Operational definition Strategic definition The nature of quality costs differ between service and manufacturing organizations. True False