When service is being delivered, there are times when things will go wrong and complaints are made. Enlighten Philmore and Rochelle on the following:

a$.$ Why complaints should be considered as gifts

$(2$ marks$)$

b$.$ Identify the four $(4)$ types of complainers and discuss which type is best for Day off!!!!!.

$(6$ marks$)$

c$.$ Explain how they can stimulate the type of complaints they require, especially in the areas that are critical to the success of Day off!!!!!

$(12$ marks$)$