When setting key objectives, managers first seek to articulate:

1. Mission consistent measurable results to be achieved within a specified future time frame
2. Results that can be achieved with modest commitment of incremental resources
3. Results that will achieve the earnings per share target of the external market analysts
4. Sales forecasts that will generate sufficient revenue to increase global market share

MBO evaluates the performance of operating units and individuals in terms of:

1. Work objectives
2. Employee characteristics
3. All are correct
4. Employee personal traits

.Feedback is a regular interaction with the employee and shows:

1. Sort of summary of an employees work
2. Response to acts and omission or commission
3. Non performance or performance or contribution of the employee
4. Opportunity to improve his or her performance

A well-articulated vision typically includes:

1. A leap beyond current capabilites to abandon tired products and markets
2. A statement of purpose, goals, and image of results
3. A statement of purpose, capabilities, and controls.
4. A forecast of results expected by the board of directors.

To achieve strategic competitive advantages, all enterprises build their strategies around _____ and ______:

1. Physical assets and outsourcing
2. Physical and capital assets
3. Physical assets and employee skills
4. Skills and patents

To be able to formulate a workable plan you must first:

1. Have knowledge of utilities policies & rules
2. State the objective to be achieved
3. Understand the utilities methods & procedures
4. Know the available resources

The accuracy of a forecast is least dependent upon:

1. The number of influencing variables
2. The predictability of the variables
3. The time span involved
4. The plan

Strategy is defined as a process of planning _________ ways of grouping people and tasks into departments and providing for coordination among them

1. Environment to achieve a favorable position within the competitive marketplace
2. None of these
3. A workable fit between an organizations capabilities/ limitations and its evolving
4. Policies to promote consistency in handling customer fulfillment actions

Advantage of MBO is that:

1. Workers may adhere rapidly to establish goals
2. Self evaluations and self control are emphasized more than before
3. A workers job tasks become more clarified
4. Appraisals are now based on results