When several Samsung Galaxy Note $7$ Smartphone spontaneously exploded last August, the South Korean company

assigned hundreds of employees to test the device and diagnose the issue as quickly as possible. None were able to

get a phone to explode. Samsung's engineers, on a tight deadline, initially concluded that the defect was caused by

faulty batteries from one of the company's suppliers. Samsung, which announced a recall of the Note $7$ devices in

September, decided to continue shipping new Galaxy Note $7$s containing batteries from a different supplier.

The solution failed. Shortly after Samsung began delivering replacement devices to customers, reports surfaced that

some of those were blowing up too. Company engineers went back to the drawing board again to figure out the

problem, according to a person briefed on the test process who spoke on the condition of anonymity because the

internal workings were confidential.

Samsung has received at least $92$ reports of Note $7$ batteries overheating in the United States, with $26$ reports of burns

and $55$ reports of property damage, according to information posted by the U$.$S$.$ Consumer Product Safety

Commission. The agency is now working on a potential recall of the replacement Note $7$s$.$

On Tuesday, even before Samsung had announced it was ceasing production of the Galaxy Note $7,$ its South Korea$-$

traded shares fell more than $8$ per cent, its biggest daily drop since $2008,$ knocking $US$17$ billion off the company's

market value. Strategy Analytics, a research firm, had earlier estimated that Samsung could lose more than $US$10$

Page $2$ of $3$

billion because of the phone's troubles. Samsung's Smartphone business also helps its other divisions by buying their

computer chips and panel screens.

More worrisome is how people may lose trust in the Samsung brand. An editorial in South Korea's largest newspaper,

the Chosun Ilbo, said: "You cannot really calculate the loss of consumer trust in money." It said that Samsung must

realize that it "didn't take many years for Nokia to tumble from its po

A case study analysis requires you to investigate a business problem, examine the alternative solutions,

and propose the most effective solution or extract a key learning, using the supporting evidence presented

in the case.

Before you begin writing, follow these guidelines to help you prepare and understand the case better:

$$ Read the case well and take notes, or highlights to relevant facts and try to underline key issues

$$ Define the central issues in the case $($Problem Statement$)$

$$ You may refer here to the respective question it may be of help

$$ Often it makes sense to Organize the problem statement in a hierarchical way:

$$ Identify the single most Over$-$Riding Issues

$$ Then spot any additional sub$-$issues, subsidiary to the main over$-$riding one

$$ When dealing with them deal with the most important first

$$ Identify Possible Root$-$Causes for the information provided

$$ You need to figure out and define the Firm's strategic goals and objectives

$$ Now you may be able to identify key external & internal constraints

$$ Try to list all Possible Relevant Alternatives that apply within the constraints

$$ Select the Best relevant alternative and state why it is the Best

$$ Sketch an implementation plan $($Action Steps$)$ for this Best Alternative

Once you have drafted all necessary information, and requirements a structured report of your analysis

should include the following general sections, but these may differ depending on your assignment directions

or your specific case study:

$$ Case Debriefing:

$$ Set the scene: background information, relevant facts, and the most important issues.

$$ Demonstrate that you have researched the problems in the case study.

$$ Evaluate these pieces by discussing what is working and what is not working.

$$ State why these parts of the case study are or are not working well.

$$ Problem Statement:

$$ Outline the various pieces of the case study that you are focusing on$.$

$$ Identify Alternatives:

$$ Provide specific and realistic solution$($s$)$ or changes needed.

$$ Explain why this solution was chosen.

$$ Support this solution with solid evidence, such as: Key concepts from course $($text readings, discussions,

lectures$)$ or even outside research

$$ Recommend Best Alternative and Justify your recommendation

$$ Implementation Recommended Alternative $-($How to do it$?)$

$$ Determine and discuss specific strategies for accomplishing the proposed solution.

$$ Recommend action steps needed to assure and consider key issues for implementation.

$$ What should be done and who should do it$?$