When shopping for goods or services, what do you look for? How do you define good quality or excellent service? Your journal entry should address the following:

$1.$ Define internal customer service, explaining how you personally provide excellent internal customer service to colleagues or have received the same, discussing how teamwork and time management play a role.

$2.$ Define external customer service, providing an example of an organization you feel provides excellent external customer service and describing how the organization achieves such, including the importance of time management.

$3.$ Make sure you include an examination of how social media and the Internet have impacted customer service.