When should you use verbal communication? Select one. Question 5 options:

1.The message is complicated

2.The message contains only facts and figures

3.The message needs to become permanent record

4.The message requires immediate feedback

Question 6 (3 points) Which of the following guidelines should you follow when sending a business email? Select one. Question 6 options:

1.Include as many details as possible and end the email with your request

2.Use capital letters to convey emotions

3.Ensure you cc everyone on the team for all messages

4.Include a message summary in the subject line

Question 7 (3 points) Which of the following tools is useful for real-time collaboration in a virtual team? Select one. Question 7 options:

1.Online spreadsheets

2.Videoconferencing

3.Instant messaging

4.Online forums

Question 8. Blogs have become such an important channel of communication that some companies now appoint Chief Blogging Officers to manage them. Question 8 options:

1.True

2.False

Question 9 (3 points) What accounts for over 70% of all organizational communication, but can also act as a barrier to effective communication? Select one. Question 9 options: 1.Email

2.Gossip

3.Advertisements

4.Conference calls

Question 10 (3 points) Which of the following tools and technologies can help team members connect to each other and form better relationships? Select all that apply. Question 10 options:

1.Social media network

2.Instant messaging

3.Project management systems

4.Application sharing software Videoconferences