Question: When stating the actual refusal in a negative message that will likely cause the reader some distress, try to use: An impersonal construction: the report

When stating the actual refusal in a negative message that will likely cause the reader some distress, try to use:
An impersonal construction: the report does not answer the question that our company is contemplating.
Active voice.
A short, one-sentence paragraph.
Second-person pronouns, or the "you-voice."
When stating the actual refusal in a negative message that will

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