Question: When the call center operators are allowed to ad - lib with customers, such as blowing a kiss at the Eiffel Tower and watching videos

When the call center operators are allowed to ad

-

lib with customers, such as "blowing a kiss at the Eiffel Tower" and watching videos with customers, Zappos is:

Encouraging corporate social responsibility

Encouraging job crafting

Reducing its attention to interpersonal skill development

Creating a disadvantage for itself in the marketplace

When Tony Hsieh, CEO of Zappos, says he wants employees at Zappos to view the company as a place they want to be for life, he is setting the tone for empowerment by:

Showing that he is confident

Considering employees as partners in the organization's success

?

Considering employees as disposable resources

Showing his honesty

When the call center operators are allowed to ad-lib with customers,

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