WHEN there are poor communication from $$higher ups$,$ in an organization, outdated machineries assigned to employees, Its secretarial and administrative functions still follow outdated, cumbersome procedures in some areas.

For example, credit requests are handled manually through paper forms and records. This makes processing, transfers, approval and replies to customers lengthier than it should be$.$ There have been a few minor compliance issues recently that have raised concerns with the board, such as creditors given longer payment periods than agreed.

The senior management team is traditional and risk averse. Decision$-$making tends to be top$-$down with divisional managers rarely consulted. This has impacted the company's agility and product development cycle.

Processes need to be updated to effectively compete in today's disruptive, technology$-$driven business environment that demands top of the line skills. its brand, business processes and corporate responsibility are suffering. The Board seeks guidance from a corporate consulting firm on improving the company's business environment. Address one internal and one external business environment strategy that you believe would help in correcting the problem being experienced. For each strategy selected, GIVE AN EXAMPLE.