When troubleshooting an issue a remote worker experiencing, in this case a network connection issue, we must find out any information about the user's system, network connection, the settings they have on their computer and any recent changes to hardware or software. Here are some of the questions I would ask this employee: 1. What operating system are they using? 2. How are you connected to your internet? Is it a wireless connection or ethernet connection? 3. If connected wirelessly, can other devices connect to your network? 4. Can your computer see other networks? 5. Is there any type of error message displaying? If so, what does it say? 6. Have there been any recent changes or updates