Question: When using the indirect approach to make a negative announcement on a routine business matter, what should be established in the buffer? As much positive
When using the indirect approach to make a negative announcement on a routine business matter, what should be established in the buffer?
| As much positive information as available | ||
| An area of mutual ground between you and the reader | ||
| A variety of suggestions and proposals | ||
| Your reasons for the decision | ||
| An announcement of the negative news |
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