When working with teams, there are two key questions:

What are some techniques to make conflict more productive?

What are some destructive responses to conflict?

Managers in most all organizations wrestle with the fallout from these two questions, and sometimes when internal solutions are not sufficient, consultants are called in to help. Two such consultants are the presenters in the linked video, CrisMarie Campbell and Susan Clarke, who have spent over $15$ years working with hundreds of business leaders and their teams across many industries.

View the TEDX video where Campbell and Clarke explain how conflict may actually be a good thing, an energy source, as they call it$,$ that a team could harness to produce innovative, creative, and transformational results? During this $18-$minute video, Campbell and Clarke describe what they claim are $$two magic ingredients$$ that makes this transformation from a bad to a good thing possible. What were these? Do you agree that managers can use this information to channel negative feelings into positive results?