When you respond favorably to a customer's claim, you need to write an adjustment letter. An...

 

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When you respond favorably to a customer's claim, you need to write an adjustment letter. An adjustment letter follows a direct pattern. What should you include in the opening of an adjustment letter? A positive explanation of compliance O An explanation of why the customer is at fault, even though you will comply with the request. O A promise you probably won't be able to fulfill What should you not do in an adjustment letter? Check all that apply. 000 Use negative words. Explain how you are complying Blame customers Begin your letter with a positive sentence Make unrealistic promises When you respond favorably to a customer's claim, you need to write an adjustment letter. An adjustment letter follows a direct pattern. What should you include in the opening of an adjustment letter? A positive explanation of compliance O An explanation of why the customer is at fault, even though you will comply with the request. O A promise you probably won't be able to fulfill What should you not do in an adjustment letter? Check all that apply. 000 Use negative words. Explain how you are complying Blame customers Begin your letter with a positive sentence Make unrealistic promises

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