Question: When you use the direct organizational plan in a message refusing a small favor, you should: Question 3 8 options: save the bad news for

When you use the direct organizational plan in a message refusing a small favor, you should:
Question 38 options:
save the bad news for the final paragraph.
present the bad news without any introduction.
reciprocate to maintain the reader's future goodwill.
use a polite buffer and explain your rationale in a few words.
offer a brief, sincere apology in your first paragraph.

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